Aberdeen City Health and Social Care Partnership are required by the Scottish Public Services Ombudsman to publish on a quarterly basis information on complaints outcomes and actions taken to improve services. The focus of this should be on improving positive communication with customers on the value of complaining, on promoting good practice and lessons learned. This could take the form of case studies, examples of how complaints have helped improve services, or ‘you said, we did’ notifications. It could be included in newsletters, websites or other forums used to communicate with customers. This demonstrates improvements resulting from complaints and that organisations value complaints.
The data below outlines the complaints received on a quarterly basis and officers in the Partnership are collating case studies that will be reported on the Partnership’s website in due course.